The O&T Communications promise to you.

In todays competitive market, we strive to help start-ups as well as established business enhance productivity while keeping cost low and affordable.

Human-Centric Approach


We believe technology supports people, not the other way around. Our selection process ensures we find empathetic, articulate agents who represent your brand voice perfectly.

Seamless Integration


From our CRM tools to your proprietary software, our onboarding team specializes in technical integration to ensure a smooth transition with zero downtime.

Data-Driven Quality


We don't just answer calls; we analyze them. Our QA team provides weekly insights and actionable data to help you refine your customer experience strategy.

About O&T Communications

Why O and T Communications? O&T offices are located in Kingston Jamaica. Jamaica is the 3rd largest English speaking country in the Western Hemisphere. With its close proximity and strong cultural and economic ties to Canada and the United States, this has allowed Jamaica to be the most successful BPO market in the Caribbean with a booming call center industry.

Your company enjoys significant cost savings (40% to 70%), while still having employees who work just for you, your business moving towards your specific goals.

Industry Standards

We go beyond and provide the latest industry standards worldwide.

Efficient

Our focus in building specialized helps you reach optimum potential.

Results Driven

Our full-time remote team strengthen your productivity and cost savings of 40% to 70%.

The O&T Vision

Our vision is to aid entrepreneurs and businesses to become efficient and successful. In todays competitive market, we strive to help start-ups as well as established business enhance productivity while keeping cost low and affordable. Our goal is to build specialized teams for companies in order to reach optimum potential.

We’re better than the competition. Our services allow you to have your own dedicated, full-time remote team to take care of all your businesses operational needs. This permits you to retain complete control of your team, including KPIs, quality and workflow. OTC can push your company to the next level, not only does your company strengthen their productivity, your company enjoys significant cost savings (40% to 70%), while still having employees who work just for you, your business moving towards your specific goals.

See the O&T Services

Take a look a the services we provide